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Nissi Help Desk is a web based multi user customer support software. It is designed in a way to be used in all kind of industries. It has many top notch features and very user friendly.
It will help in streamlining your customer service by tracking every single enquiry. Tickets can be created and assigned directly from your mailbox and dashboard will provide you a glance view at the performance of the each staff on the tickets assigned to them.
You can reassign / transfer the tickets to the different staff/ departments with the internal notes. Tickets which are in the status of Overdue, closed, open, reopen, created etc can be filtered and by knowing these status you will automatically understand the processing of the activities.
Staff directory will help in maintaining the details of the employees in your organization. Monitoring the activities taken on your tickets is very easy and this will save you valuable time.